Template: Enforcing a Cancellation Fee with a Client

Enforcing your cancellation policy can feel like a direct contradiction to the supportive nature of the work. You might find yourself caught between upholding a necessary business practice and the concern that applying the fee will introduce conflict, rupture the alliance, or even cause a client to terminate care. The conversation itself feels fraught with potential missteps.

This template provides clear, non-punitive language for that interaction, reframing the fee as a component of the therapeutic structure rather than a penalty. It allows you to maintain the professional frame of the relationship while preserving rapport. The client walks away with a clear understanding of the policy and a sense that the work is being held consistently.