Communication
Script for Responding to a Passive-Aggressive Comment
Provides clear and non-reactive language to address indirect communication from others.
A client or employee may be skilled at handling direct conflict but finds themselves flustered by passive-aggressive remarks. The ambiguity of these comments is the point, it leaves the recipient questioning their own perception and unsure how to react. A direct confrontation feels like an overreaction, yet ignoring the jab allows the dynamic to continue.
This directive provides a simple, repeatable verbal construction for responding in the moment. It neutralizes the implied criticism by calmly asking for clarity, shifting the responsibility for the awkwardness back to the person who made the comment. The client walks away with a practical method for maintaining their composure and fostering more direct communication.
Script for Responding to a Passive-Aggressive Comment
When you receive a comment that seems to have a hidden meaning, use one of the following direct responses. Choose the one that best fits the situation and your relationship with the person. Say the words in a neutral, even tone of voice. After you speak, wait for their answer without filling the silence.
Option A: What did you mean by that?
Option B: I can’t tell if you’re joking. Are you?
Option C: That comment came across as critical. Is that what you intended?
Option D: It seems like there’s something else you want to say. I am willing to hear it directly.
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