Practice management
Script for Responding to a Client's Request for a Discount
This provides clear professional language for a practitioner to decline a request for a lower fee.
A client’s request for a discount can be a delicate conversation. It often comes from a place of genuine need, but responding requires you to balance compassion with the financial realities of your practice. The challenge is to say no to the request without communicating a rejection of the client themselves, preserving the trust you have established.
This directive offers a clear and compassionate framework for that conversation, equipping you to affirm the client’s importance while holding firm on your professional policies. The client is left feeling heard and respected, understanding the decision is a matter of policy, not a reflection on their value or the therapeutic connection.
Script for Responding to a Client's Request for a Discount
Use the following text as a template for responding to a request for a discounted rate. It can be adapted for email or for a verbal conversation. Replace the bracketed information with your own.
Thank you for sharing your situation with me. My rate for [Name of Service] is [Your Rate].
I hold this rate the same for all my clients. While I am not able to offer a discount, I do have a few options we can consider.
We could look at a [different service package or a reduced scope of work]. I can also provide you with names of other practitioners in my network whose fees might be a better match for your current budget.
Please let me know if you would like to move forward at the standard rate, or if you would like to discuss one of the other options. I value your interest in working together.
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