Communication
Script for Delivering Unsolicited But Necessary Feedback
This template provides a structure for giving difficult feedback in a way that minimizes.
Your client’s progress is stalled by a pattern they cannot see themselves. Bringing it to their attention is necessary, but you know that uninvited feedback often triggers immediate resistance, shutting down the conversation. The risk of damaging rapport is high, yet avoiding the issue means the work goes nowhere.
This directive provides a specific sequence for presenting these difficult observations. It is structured to lower the client’s guard and create a receptive context, allowing them to process the information constructively rather than reactively. The client walks away with a new, useful perspective, not a feeling of being criticized.
Script for Delivering Unsolicited But Necessary Feedback
“[Person’s name], could I have a moment to talk with you about something?”
(If they say no, schedule a time. If yes, continue.)
“I want to share an observation. I have noticed that [describe a specific, observable pattern of behavior]. For example, yesterday in the meeting, you [provide a single, concrete instance].”
“The impact this has is [describe the direct consequence on you, the work, or the team. State facts, not interpretations of their intent].”
“I’m bringing this to you because I wanted to understand what’s happening from your point of view. Could you share your perspective?”
Generated with Rapport7 — rapport7.com